If you change your mind about your order, please get in touch with us to inquire about the returns instructions within 7 working days of receiving the product and return the item unused and in its original packaging.
However, if you receive an item that is defective please report this to firstname.lastname@example.org or email@example.com (Backup email address) within 7 working days of receiving the item by sending an image or video illustration of the defective or damaged product. The product should be in its original packaging, failure to do so will result in the query not entertained.
ZA Dropshipping will inspect the returned product, and contact you thereafter with a resolution.
Return goods must be properly packaged when returning them, to avoid damages while in transit.
Ensure that the Product is packaged, together with all accessories, instructions and manual documentation. The product must not be damaged, scratched or soiled in any manner in order to avoid the claim not being processed.
ZA Dropshipping will not be liable for courier fees of defective, unwanted or damaged products reported after 7 working days.
Once the returned goods have been assessed, credit vouchers wil be loaded on to the respective ZA Dropshipping customer account.
If a defect or fault is found or the product does not match your order, we will be happy to exchange the product, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns.
For hygiene purpose, the return of under garments is strictly prohibited.
Section 16 of the CPA states that any defective goods can be returned within 7 working days of receiving the order. The cost and risk of return is borne by the Consumer.
Defective, faulty or non-conforming products:
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team firstname.lastname@example.org or email@example.com (Backup email address) as soon as you become aware of any problems.
If you are eligible for a refund, such refund will be processed within 7 Business days of our receipt of the product.
Once the warehouse receives your parcel, we will reimburse the item price less the delivery cost.
ZA Dropshipping is not able to accept the return of any products which have not gone through the above process. Products returned may be sent back to you at your expense if received in an unacceptable state. Please treat products and packaging with reasonable care while in your possession.
We require the “Order Number”, which you will find in your “My Account”
to be able to expedite your query with appropriate urgency
Any item which was not purchased from ZA Dropshipping but returned to us cannot be re-sent to you. ZA Dropshipping will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or email@example.com (Backup email address) and we will provide you with the address of our closest warehouse to your location for you to send your item.