Once the warehouse receives your parcel, we will reimburse the item price less the delivery cost.
ZA Dropshipping is not able to accept the return of any products which have not gone through the above process. Products returned may be sent back to you at your expense if received in an unacceptable state. Please treat products and packaging with reasonable care while in your possession.
We require the “Order Number”, which you will find in your “My Account”
to be able to expedite your query with appropriate urgency
Any item which was not purchased from ZA Dropshipping but returned to us cannot be re-sent to you. ZA Dropshipping will not be liable for storage, returning, disposing of or otherwise taking any responsibility over any such item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or firstname.lastname@example.org (Backup email address) and we will provide you with the address of our closest warehouse to your location for you to send your item.